Refund policy

We have a 30-day return policy. You have 30 days after receiving an item to request an eligible return.

Return eligibility

The item must be unused, in the same condition in which it was received, with tags and original packaging, and accompanied by a receipt or proof of purchase. Custom or personalized products, sale items, and gift cards are not returnable unless required by applicable law.

Requesting a return

Before sending any item, email eric.wong@meefylion.com to request return authorization. If accepted, we will provide the correct authorized return facility and instructions for your location. Our return facilities in the United States and Europe are third-party logistics partners that receive authorized returns on our behalf. Items sent without prior authorization may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping and the return label.

Damaged, defective, or incorrect items

Inspect your order after delivery and contact us promptly if it is defective, damaged, or incorrect. We will evaluate the issue and provide an appropriate resolution.

European Union cooling-off period

If an order is shipped into the European Union, consumers have the right to cancel or return the order within 14 days without giving a reason, subject to applicable law and the condition requirements above.

Refunds

After receiving and inspecting an authorized return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after approval, contact eric.wong@meefylion.com.